Client Success

Director, Client Partnerships

Lead strategic client relationships, ensuring AdVran's managed IT and security services deliver measurable value and long-term partnership growth.

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Remote / Hybrid

Full-time

8+ years

$130,000 - $170,000

About the role

You’ll lead relationships with AdVran’s most strategic clients, owning retention, expansion, and satisfaction across your portfolio. Day-to-day, you’re in quarterly business reviews, executive check-ins, and internal strategy sessions with solutions architects and delivery managers—ensuring our managed IT and security services consistently deliver value and set the stage for long-term partnership growth.

What you'll do

Own strategic relationships with AdVran's largest managed services clients
Drive client retention, expansion, and satisfaction across the portfolio
Collaborate with solutions architects and delivery managers on account strategy
Lead quarterly business reviews and executive-level presentations
Identify cross-sell and upsell opportunities within existing accounts
Represent client needs internally to influence product and service development

What we're looking for

8+ years in client-facing leadership roles within IT services, MSP, or technology consulting
Proven track record of growing enterprise accounts and maintaining high retention
Strong understanding of managed IT services, cybersecurity, and compliance frameworks
Executive presence and ability to build trust with C-level stakeholders
Experience with CRM platforms and account management processes